When something is this easy to use and this intuitive, we understand why it might be taken for granted. That's the way it should be. Technology, at its best, is transparent. TIGER InnOvation 2020 is specifically designed for the hospitality industry. We've combined voice mail, automated attendant, and wake-up calls into one powerful system. TIGER InnOvation 2020 provides an extensive set of features that turn your guest phones into complete information centres. While your guests will appreciate its benefits, you'll enjoy increased productivity and profitability. TIGER InnOvation 2020 will interface with your existing equipment, so there's no need to replace your phone system. It's so dependable and seamless, you'll forget it's there.

The finest hotel communications tool available
Designed for the discriminating property, TIGER Innovation 2020 provides guests and hotel staff with convenient, flexible features that allow hotel guests and staff to take control of how and when they communicate. TIGER Innovation 2020 is the total package. Quite simply, it's voice mail with the works.

• All of your messages, all of the time
  No longer will hotel staff or guests need to check multiple mailboxes. When either activates InnConnect Call Forwarding - standard with TIGER Innovation 2020 - calls are no longer missed. Upon activation, callers have the option to leave a message or reach the guest/staff person at their mobile phone. Calls can be screened by the recipient who makes the choice to take the call or send the call back to the TIGER Innovation 2020 voice mail system.
• Reliability you can trust
  Technology should be transparent. It should just work. All of the time. TIGER Innovation 2020 offers the best software, hardware, and redundancy. TIGER Innovation 2020 is designed to perform perfectly, 24-hours-a-day. It's so dependable and seamless, you will forget it's there.
• Not just a phone - a complete information centre
  Like our other products, TIGER Innovation 2020 provides extensive features which turn a telephone into a complete information center. Guests will appreciate that TIGER Innovation 2020 is easy to use and convenient, and you'll appreciate its reliability and the improved communication among hotel staff. TIGER Innovation 2020 will interface with a hotel's existing equipment, resulting in seamless integration of the hotel's phone switch and Property Management System.
• Voicemail that can grow with you
  TIGER Innovation 2020 robust messaging features can be enhanced even further during the initial installation or at a later date. Tiger InnOvation 2020 will accommodate the addition of Tiger Hotel Pro, PrivateLine DID Server, and InnCommand Fax Serving Module.

BENEFITS

• Guest Voice Messaging eliminates the need for message taking and delivery, freeing up valuable staff time.
• Staff Voice Messaging creates more efficient staff communications. Special instructions, work schedules and maintenance orders can all be communicated through InnOvation 2020.
• Call Forwarding means neither guests nor staff need ever miss a call. InnOvation 2020's built-in InnConnect feature allows callers the option to connect to another number, such as a mobile phone.
• Automated Guest Services provides information to your guests with the touch of a button. Guests can get travel information, weather forecasts, road conditions, current time, room service or local food delivery, directions to the airport, and much more.
• Automated Attendant transfers outside calls directly to departments or individuals while your operator remains available.
• Property Management System Integration allows InnOvation 2020 to automatically activate and deactivate a guest mailbox in the system. A guest's messages and mailbox settings can be moved automatically when a room move message is received by InnOvation 2020 from the hotel PMS.
• Wake-up Calls are guest-programmable and handled automatically by InnOvation 2020.

InnConnect Call Forwarding

• Calls forwarding to mobile phone through simple activation/deactivation
• Can be configured through AGS or staff/guest tutorial
• System provides verbal confirmation of number, performs test call
• Caller has option to leave message or dial mobile phone
• Caller-recorded name
• Guest/staff can accept or reject call
• Staff user assigns key for InnConnect
• Staff user alerts caller in greeting how to access InnConnect

Automated Guest Services

• Fully-configurable Guest Services menu
• Unique menus based on Guest Service class
• Guest-configurable greetings
• Guest-configurable passcode
• Guests can set multiple wake-up calls
• Guest configurable inclusion in directory
• Access to accurate time
• Informational recordings
• Guest surveys
• Guest comment boxes
• Direct connect to hotel services
• Direct connect to external services

System Control

• Multiple calls per mailbox
• Multiple-layer password security
• Multiple tenants (up to 8)
• Accurate (Atomic Clock) time maintenance
• Remote maintenance software
• Configuration utilities
• Diagnostic utilities
• System event and error logging
• Automatic system failure notification
• System reports scheduler
• Guest mailbox resetting: manual, PMS & PBX message
• Configurable maximum message life for both guest and staff mailboxes
• Other mailbox types: play prompt, record prompt, record message, time branch, extension, reference, menu, group, AGS function, select language
• Automatic or manual backup/restore
• Multiple languages
• (requires HASP activation)
• Wake-up off-loading
• 9-1-1 notification (certain PBX types)
• 9-9-9 notification (certain PBX types)

Front Desk Administration

• Quick access to administrative functions via front desk phones
• Setting of guest wake-up calls
• Express messaging to guests or staff
• Assist guest access to voice mail
• Assist previous guest access to holding box
• Guest voice mail room change
• Individual guest administration: check-in room, refresh message lamp
• Undelete guest messages
• Access to report package
• Change language for guest (requires HASP activation for additional languages)
• Easy daily maintenance (for non-PMS integrated systems)

Guest Voice Messaging

• Easy-to-use guest voice mail
• Access to Automated Guest Services (AGS)
• Automatic station log-in
• Guest voice mail tutorial
• Message count announcement
• Automatic new message playback
• Automatic message playback
• Message play options: increase/decrease playback speed, fast forward, rewind, pause, skip, go back
• Message disposition: save, delete, hear again, rewind
• Automatic message recording
• Individual day/night guest operators
• Operator transfer blocking
• Voice mail holding box at checkout
• Off-premises voice mail access
• PMS text message notification
• PMS voice message count updates
• Message receipt date/time stamp
• Automatic check-in message
• Automatic comfort message
• Access to deleted messages
• Wake-up call snooze
• Multiple guest service classes
• Pre-set passcode (certain PMS systems only)
• Configurable language choice (requires HASP activation for additional languages)

Staff Voice Messaging

• Full-featured business voice mail
• Automatic station log-in
• User tutorial for new staff
• Message count announcement
• Configurable message notification: pager, telephone
• Message disposition: save, delete, hear again, message information, forward (with comment), reply to
• Message type control: normal, urgent, private, certified, future or time-limit delivery
• Message playback options: fast forward, rewind, skip, go back, pause, increase/decrease playback speed
• Deleted message recovery
• Automatic message recording
• Automatic message forwarding
• Individual day/night staff operators
• Individual personal operators (receptionist)
• Configurable greeting keys
• Configurable greetings/passcodes
• No passcode required
• Passcode reset for forgotten passcodes
• Full mailbox reset for new staff user
• Operator transfer blocking
• Off-premises voice mail access
• Configurable distribution groups
• Message receipt date/time stamp
• Two prompting levels: standard, quick
• Configurable language choice (requires HASP activation for additional languages)
• Help menus

Fax Services

• Voice mail reports to front desk fax
• Configurable fax out-dial restrictions*
• Fax-in mailboxes*
• Voice mail notification of new faxes*
• Fax disposition via voice mail: save, delete, print, forward*
  
  *requires InnCommand Fax Server

Automated Attendant

• Nine automated attendants
• Layered multi-department menus
• Business hours schedule with holidays
• Guest/staff extension dialing
• Guest/staff dialing directory
• Guest transfer security: timed, name spelling
• Configurable security failure destinations
• Operator call overflow
• Multi-lingual (requires HASP activation for additional languages)

Property Management System Integration*

• Automated guest mailbox resetting
• Automatic guest directory registry
• Guest check-in/check-out
• Automatic message at check-in
• Sending of comfort message
• Sending of check-out message
• Guest room change
• Guest dialing directory support
• Voice message count resynchronisation
• PMS text message notification
• PMS text message indicator control
• PMS database synchronisation
  
  *some features are PMS-dependent

Private Line

It's convenient. It's private. It's direct. And, it requires no staff intervention.

PrivateLine and your Innovation system turn guest rooms into business-ready remote offices. Guests may be assigned up to three numbers - phone, data, fax - that connect directly to their room. And, frequent guests can reserve specific numbers for consistency during future stays.

Guests will feel right at home with business cards listing their personal numbers. They can also access information about their private lines through Innovation's Automated Guest Services (AGS).

When integrated with InnCommand, PrivateLine allows faxes to be routed to specially assigned extensions with no staff intervention at all. And that's what it's all about. Increase guest privacy and Guests will enjoy the privacy and convenience, you'll like managing fewer calls.

Guest FEATURES

• Up to 3 numbers per room - phone, data, fax
• Specific number reservation
• On-demand number allocation for conference guests
• Personal business cards listing assigned numbers

Administrative FEATURES

• Three number assignment modes:
• PrivateLine determined
• PMS determined
• Manually assigned by staff
• Password protected administration
• Phone number usage reports
• Permanent phone number assignment for any extension
• Convention center facility phone number assignment
• On-demand number allocation for staff extensions
  
  Automatic fax routing to specially assigned DID fax numbers*

Hardware

• Runs co-resident on Innovation voice mail systems
• Dymo® Label Writer printer (business cards)

PMS integration

• Guest check-in
• Guest check-out
• Guest room relocation

PBX system support

• Hitachi HCX, Avaya GuestWorks, Mitel (MiTAI CTI only), Nortel Meridian 1
• Universal analog trunk support up to 16 ports